FREQUENTLY ASKED QUESTIONS
What is the Hochiki America warranty policy?
Who is the contact in my territory for customer service (United States)?
How do I contact the overseas Hochiki offices?
How do I open .rar files?
What is the maximum number of loops on the FireNET panel?
What agencies is our Fire NET listed in compliance with?
How many onboard NAC circuits does the panel have?
Are there any other colors available for the FireNET panel?
My strobes are not flashing correctly when there is an alarm, what do I do?
Can I order extra keys for the FireNET panel?
HCA Series Panel
How many on board NAC circuits are on the HCA Control Panel?
What are the maximum total zones on the HCA panel ?
Detectors & Bases
How many LED's are on a smoke detector?
How do I check compatibility of a detector with a base?
Questions on compatibility listing for our detectors and bases with other panel manufacturer.
What test equipment should be used to test conventional smoke detectors?
How long can a smoke pole extend to?
Where can I find the sensitivity range for a smoke detector?